Monthly developer time for content changes, fixes, small features, plugin decisions and technical questions, estimated before we start and done on staging where it matters.
Tell us what is happening and we will reply with a clear next step.
Ongoing website support gives you regular developer time for the jobs that come up between projects: content changes, fixes, small features, plugin decisions and technical questions, handled by people who already know how your site is built.
Most businesses don’t need a full-time developer, but they do need one reliably: when a form needs another field, a landing page needs building for a campaign, a plugin needs replacing, or a supplier asks a technical question about your website. Without a regular arrangement, each of those becomes a search for someone new who has to learn the site from scratch.
Many clients have both: maintenance keeps the foundations sound, support hours handle everything else. Either can be taken on its own.
New pages, layout tweaks, landing pages, updated menus and footers.
Anything that stops working, from a broken form to a layout glitch.
Choosing, setting up or replacing plugins; connecting CRMs, email tools and booking systems.
Speed tweaks, accessibility fixes, conversion improvements on key pages.
Redirects, titles, descriptions, structured data and Search Console issues.
A second opinion on a quote, a supplier’s request or a technical decision.
Email with what you need.
Estimate and timing before starting.
Where it affects the site.
Check and approve.
At a quiet time.
Hours and changes recorded.
Larger requests get a short written scope first. Anything that would use more time than you have available is confirmed with you before we start, never added quietly to the bill.
| Option | Works well when | Watch out for |
|---|---|---|
| Hiring a developer | You have enough work to fill a full-time role | Cost, and a single point of failure when they’re away or leave |
| Freelancer per job | Requests are rare and simple | Each new person has to learn the site; availability varies |
| Your original agency | They built it and are still responsive | Small requests may be low priority or expensive |
| Ongoing support | Regular small requests, with a need for continuity | Agree the time allowance and response expectations up front |
Support is arranged as a block of developer time each month, sized to how much your site usually needs. The arrangement sets out, in writing:
We’d rather agree these clearly at the start than argue about them later.
If you’re an agency or have an in-house marketer, we can act as your technical back-up: handling the development, server and migration work while you look after design, content and the client relationship. We agree upfront who talks to whom, where requests come from, and how work is handed over.
Support time suits jobs measured in hours. Larger pieces of work (a redesign, a migration, a new store, a big SEO project) get their own written scope and quote, so your monthly allowance isn’t swallowed by one project. Third-party licences and services are paid by you, in your name.
Every request and the time it took is logged, so you can see exactly where the hours went, and we can suggest a smaller or larger allowance if your usage changes.
In one month: a new course landing page is built from an existing template; the booking form gains a dietary-requirements field and its confirmation email is updated; a slow, abandoned events plugin is replaced with a maintained one, with past events migrated; and a supplier’s request to add a tracking script is reviewed and implemented in a way that doesn’t slow the site. Each request is estimated, approved, done on staging where relevant, and logged.
Composite example to explain the process. Not a specific client.
A WordPress administrator account and hosting access.
What the site is for, who edits it, and what’s caused problems before.
So we know whose instructions to act on.
Roughly how much changes each month, so the time allowance fits.
Response expectations depend on your support arrangement and are set out in writing. Urgent problems like a broken site always come first.
We’ll estimate it and ask before going over your allowance. Nothing is added without your approval.
Yes. We agree who sends requests and how designs are handed over.
Not necessarily, but they work well together: maintenance prevents problems, support time handles changes.
Yes, for technical and on-page housekeeping. Larger SEO projects are scoped separately.
info@webexpert.solutions · +92 345 7723858 · Faisalabad, Pakistan · Serving the UAE, US, UK & Canada
