FAQ

Frequently asked questions.

Straight answers about access, backups, pricing, time zones, migrations, maintenance, emergencies and SEO.

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Getting started

What kinds of websites do you work on?

Mostly WordPress and WooCommerce, plus sites moving to WordPress from Shopify, Wix and Squarespace. For DNS, hosting, SSL, Search Console and speed work, the platform matters less; we’ll tell you upfront if something is outside what we do well.

Can you take over a site another developer built?

Yes. Most of our work is on sites we didn’t build. We start with a review and a full backup, and flag anything risky before changing it.

Do you work with agencies?

Yes. We handle specific technical jobs (migrations, cleanups, performance, maintenance) alongside agencies and in-house teams. See ongoing website support.

How quickly can you start?

It depends on the current workload and the job. Urgent requests for broken or hacked sites are read first. We’ll give you a realistic start date with the quote, not an optimistic one.

Access & security

Do you need my WordPress password?

No. Please create a separate account for us with the role the job needs. You can remove it when we’re done, and nothing ties our work to your personal login.

How should I share hosting access?

Many hosts let you add a collaborator or create an SFTP user. If yours doesn’t, we’ll suggest a secure method. Never send passwords by email or in a form.

Do you keep copies of my website?

We keep the backups taken during a job for an agreed period, stated in the scope, then delete them. You can ask for them to be deleted sooner.

Will you sign an NDA?

Yes, on request.

Pricing & payment

How do you price work?

Defined jobs get a fixed written quote. Open-ended investigations (an intermittent error, a hacked site) start with a diagnosis stage, then a quote for the fix. Maintenance and support are monthly.

Why don't you list exact prices for everything?

Because two sites with the same problem can need very different amounts of work. A written scope after a quick look is fairer than a guess.

Will there be surprise costs?

No. If we find work outside the agreed scope, we stop, explain it and quote it. Nothing extra is billed without your written approval.

What about plugin licences and hosting?

Third-party costs (premium plugins, hosting, domains) are paid by you, usually directly to the vendor so the account stays in your name.

Timelines & time zones

Where are you based?

Faisalabad, Pakistan (UTC+5). We work remotely with businesses in the UAE, the United States, the United Kingdom and Canada.

How do the time zones work in practice?

UAE clients share almost our whole working day: Gulf Standard Time is one hour behind us. Our day also overlaps UK mornings and early afternoons. For US and Canadian clients, planned changes can happen overnight your time, which is when they’re least disruptive.

Can we have calls?

Yes, scheduled at a time that suits you. Most day-to-day communication is by email so there’s a written record.

Migrations

Will I lose my Google rankings if I move platform?

There’s always some risk when URLs change. A full URL inventory, accurate 301 redirects and monitoring keep that risk as low as practical. We won’t promise zero movement.

Does everything transfer automatically?

No. Each platform exports different things. Some data moves, some has to be rebuilt, and some (such as customer passwords from Shopify) can’t move at all. Each migration page lists what to expect.

Will my site go offline during a migration?

The old site stays live while the new one is built and tested. Cutover is planned so any interruption is as short as practical. For stores with live orders, we plan a brief order freeze.

Maintenance & support

What does maintenance actually include?

Tested updates, off-site backups, uptime and security monitoring, and a monthly report. See website maintenance for detail.

What's the difference between maintenance and support?

Maintenance is the preventive routine. Support is developer time for changes, fixes and small features. Many clients have both.

Can I cancel a plan?

Plan terms, including notice periods, are set out in writing before you start.

Malware & emergencies

My site is hacked. What should I do first?

Don’t delete or reinstall it. Take a copy as it is, change your hosting password from a clean device, and contact us. The first 30 minutes section explains why.

Can you guarantee it won't be hacked again?

No one honestly can. We close the way in, harden the site and recommend monitoring, which reduces the risk significantly.

How long until Google removes the warning?

Once the site is clean we request a review in Search Console. Google processes reviews on its own timeline, which we can’t speed up.

SEO results

Do you guarantee rankings?

No. Anyone who guarantees rankings is guessing or using tactics that can backfire. We fix technical obstacles, improve pages and measure what changes.

How long does SEO work take to show?

Technical fixes can be picked up within days to weeks of Google recrawling. Ranking changes depend on competition and content, and are measured over months.

Do you optimise for AI search tools?

We make content clear, well-structured, accurate and easy to crawl, which is what search engines and AI-assisted tools need. There’s no special trick that guarantees AI citations.

Still have a question?

info@webexpert.solutions · +92 345 7723858 · Faisalabad, Pakistan · Serving the UAE, US, UK & Canada